Refund and Returns Policy – Effective December 31, 2024

At VisionHato, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, our Refund and Returns Policy provides guidelines for returning products and obtaining refunds.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days from the date of delivery.
  • Condition: The product must be in new, unused condition, with all original packaging, accessories, and documentation intact.
  • Non-returnable Items: Certain items, such as software, downloadable products, or gift cards, may not be eligible for return. Please check product details for specific return restrictions.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@urbanhato.net or call (318) 777-1637 to request a return authorization (RMA) and receive instructions on how to return the product.
  2. Return the Item: Pack the item securely in the original packaging (if available) and include a copy of your receipt or order confirmation. Ensure the product is properly protected during shipping.
  3. Return Shipping: You will be responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Defective Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will:

  • Provide you with a prepaid return shipping label to return the product at no cost to you.
  • Offer a replacement or process a full refund, depending on the issue and product availability.

Please provide photos of the damaged or defective product for verification.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you wish to receive.

6. Refund Timing

  • Standard Refunds: Once we have received and processed your return, you can expect your refund within 7-10 business days.
  • Payment Processing Delays: Refund times may vary depending on your bank or payment processor, and we have no control over their processing times.

7. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards, downloadable software, or digital content
  • Opened or used software
  • Custom-built computers or products that have been personalized
  • Items that are not in their original condition or are damaged due to misuse

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

This Refund and Returns Policy is effective as of December 31, 2024. Thank you for shopping at VisionHato!