Privacy Policy – Effective December 31, 2024

At VisionHato, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, purchase products, or interact with us. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Personal Identifiable Information (PII): Name, email address, phone number, shipping address, billing information, etc.
  • Non-Personal Information: IP address, browser type, operating system, and other technical data related to your usage of our website.
  • Payment Information: Credit card details, PayPal account, or other payment information necessary to process transactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To complete and deliver your orders, including sending order confirmations, tracking information, and customer service communications.
  • Customer Service: To respond to your inquiries, provide support, and improve your experience with our services.
  • Marketing and Promotions: To send promotional emails, newsletters, and other marketing materials (you can opt-out at any time).
  • Website Improvement: To analyze and improve our website functionality, performance, and user experience.

3. How We Protect Your Information

We use industry-standard encryption (SSL) and secure payment gateways to protect your personal and financial information during transmission. Your data is stored in a secure environment, and we implement various security measures to prevent unauthorized access, alteration, or disclosure of your personal information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to perform specific functions necessary to provide services, such as:

  • Payment processing services
  • Shipping and delivery companies
  • Marketing service providers (only if you opt-in to promotional communications)

These third parties are required to protect your personal data and are not permitted to use it for any other purpose.

5. Your Rights and Choices

  • Access and Update: You may access, update, or correct your personal information at any time by contacting us.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can opt-out by clicking the unsubscribe link in any email we send you or by contacting us directly.
  • Data Deletion: You may request to delete your personal information, and we will comply unless we are legally required to retain certain data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect analytics data. Cookies help us remember your preferences, track your browsing behavior, and improve our services. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before submitting any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy is effective as of December 31, 2024.