Payment Policy – Effective December 31, 2024

At VisionHato, we strive to offer a seamless and secure payment experience for all of our customers. This Payment Policy outlines the terms and conditions related to payments for products purchased on our website. By completing a purchase with us, you agree to comply with the terms of this policy.

1. Accepted Payment Methods

We accept a variety of payment methods to provide flexibility and security during the checkout process. These methods include:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and other major debit cards
  • PayPal: Secure online payments using your PayPal account
  • Other Payment Methods: We may offer additional payment options from time to time. Please check our website for updates on accepted payment methods.

2. Payment Processing

  • Payment Security: All transactions made on VisionHato are processed through secure, encrypted payment gateways. We use industry-standard SSL encryption to protect your payment details during transmission.

  • Authorization and Charges: Once you place an order, your payment will be authorized and processed immediately. Your payment method will be charged for the total order amount, including taxes and shipping fees (if applicable). In the event that your payment cannot be processed, we will notify you and request an alternative payment method.

3. Pricing and Currency

  • Prices: All prices displayed on our website are in U.S. Dollars (USD). Prices are subject to change without notice, but you will be charged the price listed at the time of your order.

  • Taxes and Fees: Sales tax, where applicable, will be added to your order during checkout, based on the shipping address. Any additional fees, such as shipping charges, will also be displayed at checkout.

4. Payment Confirmation

  • After your payment has been successfully processed, you will receive an email confirmation with the details of your order, including the payment information, product(s) purchased, and expected delivery dates.

  • If your payment is unsuccessful, you will be notified and provided with instructions on how to update your payment details or complete the transaction.

5. Payment Disputes

  • If you believe there is an issue with a payment (such as an incorrect charge or duplicate payment), please contact our customer service team immediately. We will work with you to resolve any payment disputes promptly.

  • For chargebacks or disputes initiated with your payment provider (e.g., credit card companies or PayPal), VisionHato reserves the right to suspend or cancel the order and will cooperate with the relevant financial institution to resolve the dispute.

6. Payment Terms for Pre-Orders and Special Offers

  • Pre-Orders: If you are purchasing a pre-order item, your payment will be processed at the time the order is placed. Please note that shipping may be delayed until the product becomes available.

  • Special Offers and Discounts: If you are using a coupon or promotional code, you must enter the code at checkout for the discount to apply. Discounts cannot be applied after the order is placed.

7. Refunds and Cancellations

  • If you cancel an order or return a product, your payment will be refunded in accordance with our Refund and Returns Policy. Refunds will be issued to the original payment method used for the purchase.

  • Please note that refunds may take 7-10 business days to process, depending on your payment provider.

8. Currency Conversion

If your payment is made in a currency other than U.S. Dollars (USD), your payment provider will handle the conversion. Any additional currency conversion fees or charges applied by your bank or payment provider are your responsibility.

9. Fraud Prevention

  • VisionHato takes payment security very seriously and may, at its discretion, conduct additional fraud prevention checks. We reserve the right to cancel or refuse orders that appear suspicious or may involve fraudulent activities.

  • In the event of suspected fraudulent activity, your payment method may be temporarily suspended until further verification is completed.

10. Customer Support

If you encounter any issues with payments, have questions about our accepted payment methods, or need assistance with a transaction, please contact us:

Effective Date: This Payment Policy is effective as of December 31, 2024.

Thank you for choosing VisionHato! We are committed to ensuring a secure and hassle-free shopping experience.