Shipping Policy – Effective December 31, 2024

At VisionHato, we aim to provide efficient and reliable shipping services to deliver your products promptly and in excellent condition. This Shipping Policy outlines the details regarding our shipping procedures, including shipping methods, delivery times, and costs. By purchasing products from our website, you agree to the terms of this policy.

1. Shipping Methods

We offer various shipping options to suit your needs. These options include:

  • Standard Shipping: Economical delivery option with an estimated delivery time of 5-7 business days.
  • Expedited Shipping: Faster shipping option with an estimated delivery time of 2-4 business days.
  • Express Shipping: Quickest shipping option with an estimated delivery time of 1-2 business days.

Shipping options and prices will be calculated at checkout based on your delivery address.

2. Shipping Fees

  • Shipping Costs: Shipping fees are calculated based on the delivery address, the weight and size of the products, and the selected shipping method. You will be able to view the exact shipping cost before completing your order during the checkout process.

  • Free Shipping: Occasionally, we may offer promotional free shipping. This offer will be clearly stated during the checkout process if it is available.

  • Additional Fees: Customers are responsible for any additional customs duties or taxes that may apply to international shipments. These fees are determined by the destination country and are the responsibility of the recipient.

3. Order Processing Time

  • Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your order. Please ensure that your payment is processed successfully to avoid any delays.

  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays may be processed the following business day.

  • Delays: In some cases, processing times may be longer due to factors like high order volume, stock availability, or external factors such as weather conditions or holidays.

4. Delivery Times

  • Domestic Shipping (U.S.): Delivery times vary depending on the shipping method selected during checkout. Generally, domestic orders take 1-7 business days for delivery, depending on the shipping option chosen.

  • International Shipping: For international orders, delivery times can vary depending on the destination country, customs clearance, and the shipping method selected. Standard international shipping usually takes 7-21 business days.

  • Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status. You can use this tracking number to track the progress of your shipment on the carrier’s website.

5. Shipping Restrictions

  • Shipping Address: We currently ship to U.S. and select international locations. Shipping to P.O. Boxes or APO/FPO addresses may not be available depending on the carrier and destination.

  • Shipping to Multiple Addresses: At this time, we can only ship to one address per order. If you wish to ship to multiple addresses, you will need to place separate orders for each destination.

  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or failure to claim, we will contact you to arrange for reshipping. Additional shipping charges may apply.

6. Order Tracking and Notifications

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track the progress of your package through the carrier’s website. If you have any issues tracking your order or need further assistance, please contact our customer service team.

7. Shipping Insurance

  • Product Protection: VisionHato takes great care in packaging and shipping your order, but we also recommend purchasing shipping insurance for high-value items. Shipping insurance covers loss or damage during transit.

  • Claims: In the unlikely event that your order is damaged during shipping or is lost, please contact us immediately. We will assist you with the claims process and work with the shipping carrier to resolve the issue.

8. Shipping Address Accuracy

It is your responsibility to provide the correct shipping address at checkout. Any issues or delays caused by an incorrect address may result in additional fees. VisionHato is not responsible for any lost or delayed shipments due to incorrect or incomplete shipping information provided.

9. Shipping Delays and Force Majeure

  • Delays: While we strive to ensure prompt delivery, occasional delays may occur due to factors outside of our control, such as inclement weather, strikes, or carrier issues. In such cases, we will keep you informed about the status of your shipment.

  • Force Majeure: VisionHato will not be held responsible for any shipping delays or failures caused by events beyond our control, including but not limited to natural disasters, acts of terrorism, or government actions.

10. Contact Us

If you have any questions about shipping, delivery times, or your order status, please do not hesitate to contact our customer service team:

Effective Date: This Shipping Policy is effective as of December 31, 2024.

Thank you for shopping with VisionHato! We are committed to delivering your products promptly and ensuring a great shopping experience.